Welcome to BuyLuxeSunglass! We’re here to help you find answers to your questions about our premium eyewear collection, shipping policies, payment methods, and more. Below you’ll find detailed information to ensure a seamless shopping experience with us.

About Our Products

What brands of sunglasses do you carry?
We proudly offer premium designer sunglasses from top brands including Prada, Michael Kors, and Skechers. Our collection features the latest styles for men, women, and kids, as well as prescription sunglasses.
Do you offer prescription sunglasses?
Yes! We have a dedicated Prescription Sunglasses category in our menu. These combine fashion with functionality, allowing you to enjoy designer frames with your prescription lenses.
How can I be sure I’m getting authentic designer sunglasses?
Every pair we sell is 100% authentic. Our Chicago-based team personally inspects each order before shipment to ensure you receive only genuine, high-quality eyewear. We source directly from authorized suppliers.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
All orders are processed within 1-2 business days from our Chicago headquarters.
Do you ship worldwide?
Yes! We proudly serve customers globally, though we currently cannot ship to some Asian countries and remote regions. During checkout, you’ll see if we can deliver to your location.
How can I track my order?
You’ll receive tracking information via email as soon as your sunglasses begin their journey to you. Both our Standard and Free Shipping options include full tracking capabilities.
What if my package is delayed?
While we strive for timely delivery, occasional delays may occur due to customs processing or peak seasons. If your package hasn’t arrived within the estimated timeframe, please contact us at [email protected] and we’ll investigate.

Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your financial details are secure.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate your return or exchange.
Are there any items that can’t be returned?
For hygiene reasons, prescription sunglasses can only be returned if they’re defective. All other sunglasses may be returned within 15 days provided they’re in original condition with all tags and packaging.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Contact Us

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. Our headquarters is located at 4550 Patterson Fork Road, Chicago, US 60606.

Still have questions? Don’t hesitate to reach out to us. At BuyLuxeSunglass, we’re committed to helping you find your perfect pair of designer sunglasses with confidence and ease.