At BuyLuxeSunglass, we combine premium designer eyewear with exceptional service to ensure your shopping experience matches the sophistication of our Prada, Michael Kors, and Skechers collections. Below you’ll find all details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Trackable service with regular updates

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking available

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide, excluding some Asian countries and remote regions.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must:

  • Be in original, unworn condition
  • Have all original tags and packaging intact
  • Include the original receipt or proof of purchase

Non-Returnable Items

For hygiene reasons, prescription sunglasses cannot be returned or exchanged unless they arrive damaged or defective. All other eyewear (Kids’, Men’s, and Women’s Sunglasses) are eligible for returns.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order with your request. Use the template below to ensure we have all necessary information.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear BuyLuxeSunglass Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Product Name: [e.g., Prada Women’s Sunglasses – Model Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise on next steps. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Authorization
Our Chicago-based luxury concierge team will respond within 2 business days with return authorization and instructions.

Step 3: Package Your Items
Securely pack the items in their original packaging, including all accessories and documentation.

Step 4: Ship Your Return
Send the package to our returns center at:

BuyLuxeSunglass Returns
4550 Patterson Fork Road
Chicago, US 60606

We recommend using a trackable shipping service as you are responsible for the items until they reach our facility.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once the return is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If your designer sunglasses arrive damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For our global customers:

  • You are responsible for return shipping costs
  • Customs fees and import duties are non-refundable
  • We recommend using DHL or FedEx for traceability

For any questions about our shipping or returns policy, please contact our luxury concierge team at [email protected].